IBM Connections Cloud and Verse
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Active Incident

Updated a few seconds ago

__________________ IBM Connections Cloud and SmartCloud Notes Clients: __________________ The Connections Cloud offerings will be End of Service (EOS) effective, July 16, 2020 and organizations will no longer have access to their mail and content. Existing Connections Cloud customers who are actively using the Cloud services should begin to plan and execute their migrations immediately. The end of service announcement includes but is not limited to all Connections Cloud part numbers and offerings: Verse, SmartCloud Notes, Connections S1, Connections S2, Connections Social Cloud, Connections Engagement Center, Connections Chat, Connections Meetings, Dual Entitlement, and Domino Applications on Cloud. In October 2019, HCL announced its initial Managed Service Providers (MSP) called HCL Cloud Hosting Partners. These companies are ready to host both private cloud services for Mail, Applications, Connections, and Sametime, and a multi-tenant public cloud offering for Connections, Engagement Center, and Sametime Chat. To find out more about the HCL Cloud Hosting Partners, please visit: https://www.hcltechsw.com/wps/portal/resources/cloud-hosting For updates regarding HCL's Digital Solutions Cloud Strategy please visit: https://www.cwpcollaboration.com/ If you have any questions regarding your existing contract, please send email to: SaaSHCL@us.ibm.com. For all other questions, please email HCL at: customersuccess@hcl.com

Incident Status

Degraded Performance

Components

SmartCloud Notes - IMAP, SmartCloud Notes - NRPC

Locations

Asia-Pacific



November 15, 2019 10:25 EST
November 15, 2019 15:25 UTC
[Identified] A small subset of IBM SmarterCloud Notes Users may encounter an error (“Server Unavailable” or similar) when accessing mail in the AP data center. In those cases the user should be advised to close, then restart, the IBM Notes or IMAP client to correct the error. Any impacted user can also access their SmarterCloud Notes account via Notes web (mail.notes.ap.collabserv.com) or Verse (mail.notes.ap.collabserv.com/verse) as an alternative. If you have any questions or concerns regarding this incident please submit a Case with HCL Support at https://support.hcltechsw.com/csm.

Connections Cloud  - Provisioning




Operational

Connections Cloud - Authentication




Operational

Connections Cloud - Dashboard




Operational

Connections Cloud - Communities




Operational

Connections Cloud - Files




Operational

Connections Cloud - Meetings




Operational

Connections Cloud - Chat




Operational

Connections Cloud - Activities




Operational

Connections Cloud - Docs




Operational

Connections Cloud - OrientMe




Operational

Connections Cloud - Search




Operational

Connections Cloud - User Interface Customization / Customizer




Operational

Connections Cloud - Administration - Metrics / Reporting




Operational

SmartCloud Notes - Provisioning




Operational

SmartCloud Notes - Admin UI




Operational

SmartCloud Notes - Verse




Operational

SmartCloud Notes - Routing




Operational

SmartCloud Notes - Traveler




Operational

SmartCloud Notes - Web




Operational

SmartCloud Notes - IMAP




Degraded Performance

SmartCloud Notes - NRPC




Degraded Performance

IBM Domino Applications on Cloud (DAC)




Operational

Maintenance




Operational

Scheduled Maintenance

Schedule

November 16, 2019 17:00 - 19:00 EST
November 16, 2019 22:00 - 00:00 UTC

Components

Maintenance

Locations

Europe

Description

During this maintenance window we anticipate our services will generally remain available, but users may encounter brief, intermittent errors or degraded performance. We will provide additional detail (if applicable) prior to the beginning of the maintenance window and suggest you subscribe (link above) to alerts to receive real-time information during our maintenance windows.

Schedule

November 16, 2019 23:00 - November 17, 2019 01:00 EST
November 17, 2019 04:00 - November 17, 2019 06:00 UTC

Components

Maintenance

Locations

North America

Description

During this maintenance window we anticipate our services will generally remain available, but users may encounter brief, intermittent errors or degraded performance. We will provide additional detail (if applicable) prior to the beginning of the maintenance window and suggest you subscribe (link above) to alerts to receive real-time information during our maintenance windows.

Schedule

November 28, 2019 00:00 - 00:01 EST
November 28, 2019 05:00 - 05:01 UTC

Components

Maintenance

Locations

North America, Europe, Asia-Pacific

Description

The IBM Connections Cloud team will be updating the SSL certificate for the hostnames listed below on or after November 28, 2019. While we do not anticipate any interruption to our services, clients who have certain custom integration or settings may need to update their configuration. Examples of these situation are: - Provisioning (add, change, or modify users) integration where your organization has hard-coded a copy of our SSL certificate into your process or integration. Note, we recommend avoiding this when possible, instead doing a live look up to validate the certificate. - If your organization has a security device or policy that requires a copy of the certificate If your organization has these or other customization and require a copy of the SSL certificate in advance, or if you have any questions about how certificate updates may impact your organization, please submit Online Case at https://support.hcltechsw.com/csm . Hostnames smtp.notes.na.collabserv.com smtp.notes.lotuslive.com api.notes.na.collabserv.com stmeetings.na.collabserv.com stmeetings.lotuslive.com traveler.notes.ce.collabserv.com api.notes.ce.collabserv.com admin.notes.ce.collabserv.com ftp.ce.collabserv.com stmeetings.ce.collabserv.com im.ce.collabserv.com notes.ce.collabserv.com api.notes.ap.collabserv.com

This system status information is provided as a courtesy to IBM clients. It is for informational purposes only and may not be redistributed or referenced as a substitute for formal IBM incident analysis or service level reporting. If you have any questions regarding this information please contact HCL Technologies Support by submitting an Online Case.